Capital One Bank

Reviews

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  I was coming to this branch for years and never had a problem with anybody. But today I walked in to the bank and kindly ask for the statement. The guy whose name was Carlos Rodriguez refused to provide me with the statements unless I pay him $5.00. When I brought to his attention that they already charge me $15.00 service fee every month he replied that it was my fault that I don’t maintain a minimum balance. When I asked him to call me a manager he claimed he is a “manager”. Honestly it wasn’t about $5.00. But I feel it is unfair to be treated that way after being a loyal customer for so many years. So than I asked him for his business card with the name on it that I can call the Customer Service and let them know that the “manager” needs to improve his customer skills and don’t disrespect the customers the way how he did me. He ended up giving me one of his colleague’s business card before I found out it wasn’t his. Really??? “smart”. No. Smart, when is your customers happy and don’t feel disrespected. BAD experience. Very disappointed.
  By Ok K, May 17, 2017

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